The customer can withdraw from this contract within 14 days without giving reasons. To withdraw from the contract, the customer must provide us with a clear statement (e.g. a letter sent by post or email) of his decision to withdraw from this contract. However, the withdrawal is not tied to any particular form. Please note, however, that we must receive the revocation in order to be effective.

The customer can - but does not have to - use the sample cancellation form attached here:


Declaration of withdrawal / declaration of withdrawal

To the company

Woodland Fiber Arts

Nadja Prohinig

Biberhaufenweg 45/19

1220 Vienna

Email: office@woodlandfibrearts.com

I hereby revoke the concluded contract for the article ……………, which I ordered on ………. / On ………. have received.

Name of the consumer (consumer):


Date and signature


1 withdrawal period

1.1 The buyer can withdraw from the purchase contract within 14 days from the day on which he came into possession of the goods or the last partial shipment.

1.2 The withdrawal period according to section 1.1 is met if the declaration of withdrawal is sent within the period. Please note, however, that we must receive the revocation in order to be effective (the risk in the case of a postal or electronic transmission (fax, email) lies with the buyer).

1.3 If the buyer cancels the contract, we have to repay the purchase price (excluding shipping costs) that we have received from him immediately and at the latest within 14 days from the day on which we received notification of his cancellation of this contract. For this repayment, we use the same means of payment that the consumer used for the original transaction, unless something else was expressly agreed with him. In no case will the consumer be charged fees for this repayment. We can refuse the repayment until we have received the goods back.

1.4 The consumer must return the goods to us immediately and in any case no later than 14 days from the date on which he informed us of the cancellation of this contract. The deadline is met if the consumer sends the goods before the period of 14 days has expired.

1.5 The consumer bears the direct costs of the return.

1.6 The consumer only has to pay for any loss in value of the goods if this loss in value is due to handling by the consumer that is not necessary to check the condition, properties and functionality of the goods.


2 exceptions

According to Section 18 (1) FAGG, the consumer has no right of withdrawal when concluding contracts on:

2.1 Goods that are manufactured according to customer specifications or are clearly tailored to personal needs,

2.2 Goods which, due to their nature, were inseparably mixed with other goods after delivery.