Do you have any questions we haven't answered here yet? Please send us an email to firstname.lastname@example.org. We are happy to help!
ARE YOUR YARNS MULESING FREE?
Yes, this is very, very important to us! We only work with suppliers who offer mulesing-free wool.
MY FAVORITE COLOUR IS CURRENTLY NOT AVAILABLE. CAN I PRE-ORDER IT?
We are happy to dye each of our yarns in the colour of your choice. Custom orders are possible from a minimum of 3 skeins per yarn quality and colour. Please note that the production takes about two weeks (by arrangement). If you’d like to place a custom order, you can either use our Custom Order form or send us an email to: email@example.com
WHY IS HANDWASHING RECOMMENDED FOR YOUR SUPERWASH YARNS?
Even if it is a yarn with a superwash finish, we recommend washing the finished piece by hand, carefully squeezing out excess water and letting it dry on a flat surface. This may take more time but it is much more gentle on the fibers and therefore your finished piece and its colours will last much longer. After every dye process the yarn is carefully washed to make sure that there is no excess colour left in the yarn but some colours (especially red, orange, pink and purple) are still prone to bleed when washed. This is why we also recommend that if you are planning on using a lighter colour with a darker or more intense colour to first knit up a swatch and wash it, to see if there is any bleeding of colours.
WHICH COLOURS DO YOU USE FOR DYEING?
We use acid colours from Dharma and only citric acid (food safe) is used to fix the colour.
Your favorite colour is currently unavailable? We are happy to dye each of our yarns in the colour of your choice Custom orders are possible from a minimum of 3 skeins per yarn quality and colour. Please note that the production takes about two weeks (by arrangement). We look forward hearing from you!